Returns

If you have changed your mind about your purchase or order, you can send it back to us, please notify us by email info@annadavies.co.uk within 7 days of purchase date and return it to us in a re-saleable condition with all labels attached using the included returns document enclosed inside.

If the item is returned in an unsaleable condition and/or does not have the labels still attached, the item will be returned back to you.

    RETURNS

    If you have changed your mind about your purchase or order, you can send it back to us, please notify us by email info@annadavies.co.uk within 7 days of purchase date and return it to us in a re-saleable condition with all labels attached using the included returns document enclosed inside.

    If the item is returned in an unsaleable condition and/or does not have the labels still attached, the item will be returned back to you.

    RETURN POLICY

    Standard returns on non-faulty items purchased on our online site are only accepted within a 14-day period from the date of receipt. You may return the item/s to us for a full refund subject to the following conditions:

    • You notify us within the 7 day period.
    • The goods are returned in a re-saleable condition with all labels attached.
    • You pay the return delivery charges, choosing a method of your choice. Please obtain proof of postage as the goods are your responsibility until received and checked by our returns department
    • The goods are not customised for you in any way.
    • The item has not been worn other than to try the item for size. If any of the manufacturer labels have been removed we will assume that you have used the product and will be unable to offer a refund.
    • A processing fee of £5.99 will be deducted from the refund amount.

    ITEMS THAT CANNOT BE RETURNED

    We cannot accept returns for the following items, due to hygiene reasons:

    • Earrings
    • Swimwear
    • Underwear
    • Toiletries
    • Facemasks
    • Items that have been worn

    Unless faulty or misdescribed. 

    DAMAGED ITEMS

    Items that have been damaged by you and do not have a manufacturing fault will be looked at on an individual basis. For assistance in this we would ask that you phone or email us and we will advise on the correct and lawful action.

    ITEMS WITH MANUFACTURING FAULTS

    If we deliver a faulty item, please contact us at info@annadavies.co.uk with images and a description of the fault and proof of purchase. We will contact the manufacturer on your behalf and try to resolve the issue as swiftly as possible. Each case will be looked at on an individual basis. 

    RETURNS FAQS

    Some common questions that you might have about returns

    How do I return an item?

    Please fill out the return form you received with your order and return the item within 14 days in an unworn and in re-saleable condition with all labels attached to:

    Return Department,
    Anna Davies,
    Holyhead Road,
    Betws-y-Coed,
    LL24 0AY
    How long does a refund take?

    Please allow up to 14 days for a return to be processed but we do aim for it be processed quicker than this. It can take up to 5 working days for the money to be returned to your bank account.

    How do I cancel an order?

    If you'd like to cancel your order please contact us immediately on 01690 710292 or email info@annadavies.co.uk to cancel your order. 

    Please be aware that we do take a 10% cancellation processing fee to cover the costs of the cancellation and refund.
    Can I return an item bought in store?

    If you have bought an item in-store you can only return an item for store credit unless the item is faulty.

    Can I exchange an item?

    Yes, if we have the item in stock we will happily exchange an item for you. Please fill out the exchange form you received with your order and return your item to:

    Return Department,
    Anna Davies,
    Holyhead Road,
    Betws-y-Coed,
    LL24 0AY

    If you'd like to check the item you'd like to exchange for is in stock or to be put aside for you ready to be sent out when we receive the original item that was purchased back please contact us at info@annadavies.co.uk or call 01690 710292.